Do you clean & sanitize the inflatables after each use?
Yes, we clean & sanitize each inflatable after every use. They are wiped down with a sanitizer on the inside as well as the outside. We also vacuum out all of the inflatable jumps to make sure there isn’t any grass or trash left behind. If they are wet, we leave them out in the sun for them to dry before saving them.
Do you offer free delivery?
Yes, we deliver outside of Jacksonville. Your miles x 2. 10 miles away will be a $20 dollar delivery fee.
Will you deliver outside of Jacksonville?
Yes, we will deliver outside of the Jacksonville area. We usually charge $2 a mile for delivery. Call 985-768-2940 to get your rate!
Do you deliver to a park?
Yes, we will deliver to a park although we charge $45 for delivery. Please know that you must make sure that you have electricity and that it is allowed by the park you have chosen.
Do you charge sales tax?
Yes, sales tax will be added on to your rental. Rate varies depending on where you are located at.
How many hours do you rent the inflatables for?
We rent our inflatables for 24 hours, but times can be adjusted to customers need.
When do you set up your party rental equipment?
Our goal is to setup everything in the morning. Please be patient with us. Sometimes there are problems that shift the delivery left or right.
How far from the outlet can I place the inflatable?
Typically, this inflatable needs to be set up within 50-75 feet of the outlet. Please alert us prior to your rental if you are needing to set it up further away from the outlet.
Do we have to keep the inflatable plugged in the entire time?
Yes. The blower keeps air in the inflatable, you must keep it inflated at all times. *Exceptions are only when the weather turns and you are experiencing high winds*
What payments do you take?
We require a 30% down payment when you reserve your rental time. This is accepted by credit or debit card only. You may pay the remaining balance by credit or debit card only. You may remaining balance by cash, Cash app, Venmo, etc. Please have exact cash if you’re paying by cash, please. *note* if you should need to pay your remaining balance by credit card, we will charge a $10 processing fee per credit card transaction this is due to the credit card processing fee being so high. Cash is preferred.
What if we need to cancel?
We do not give refunds although we would give you 6 months to reschedule. You must call prior to your rental, otherwise you will be charged the full amount. Do not wait until the delivery guys are driving up at your location to cancel.
How big are the jumps?
Our jumps vary in size. Most items are listed on our website with their measurements. You would need a few feet beyond the actual measurements. It is your responsibility to make sure the equipment will fit in your area.
What surfaces do you set up on?
Grass (safest), concrete slab or indoors (providing the item fits in the building). Please know if you are not planning on setting the rental item up on grass that you must notify us. The item must be anchored with sandbags. (additional cost)
Do you anchor your equipment?
Yes! It is very important that all items are anchored. The anchors are 16 inches long & are hammered into the ground. It is your responsibility to mark your yard if you have anything underground that could be damaged from the anchors. We also offer sandbags (at an additional cost) for those who are setting up indoors, on concrete, or would rather us not use anchors in your yard.
Are we responsible for the inflatable if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over time. If this happens please alert us at once so we can address the situation. If damage occurs due to failure to follow our safety rules on rental contract and/or on the inflatable jumps, then you would be responsible for those repairs. Food, drinks, silly string, sharp objects, etc are not allowed on or inside inflatables.
What if we have Well Water?
The customer is responsible for providing rust free water. You may be charged a cleaning fee plus the cost of chemicals to remove the rust off of the slide.
Do you offer an accidental damage waiver?
Yes! The cost is 10% of your rental. Please ask us to add this to your rental contract. This would provide you with protection for any accidental damages, such as damaged inflatable, missing anchors, damaged extension cords, etc.
I won an inflatable rental through a contest and/or promotion, will you deliver it to me at no additional charge?
We provide free delivery in the Lafayette area as long as it goes to your residence. If your not in that area, you will be responsible for any delivery fees associated with your rental.
Still have questions? Call or text 985-768-2940 or E-mail Airjumpsjax@gmail.com